24 x 7 Support

24×7 Support (UK Based)

At Third Wave Identity, we offer three comprehensive support packages with varying Service Level Agreements (SLAs) that cater to your specific needs. Our support services cover a wide range of areas, from basic troubleshooting to providing guidance on future states of your IAM & PAM environments. Our aim is to ensure that your IAM & PAM systems not only run smoothly but also remain aligned with industry trends and your evolving requirements. 


Here are some of the benefits of utilising an external support company: 


  • Single Point of Contact: We provide a dedicated support lead assigned to each client, regardless of the chosen package tier. This approach allows us to develop a deep understanding of your environment and enables us to resolve issues promptly. The familiarity we gain with your organisation and system is crucial in achieving quick resolutions and building trust between our team and your company. 

  • Technical Helpdesk: Our technical helpdesk is available during regular business hours, and depending on the chosen package, it extends to 24/7/365 coverage. We are committed to providing timely support to address any technical concerns you may encounter. 

  • Experienced Technical Staff: Our team consists of highly trained technicians who possess extensive experience in dealing with multi-vendor support. They undergo rigorous training and continuously update their expertise to stay at the forefront of the industry. With their in-depth knowledge and real-world experience supporting various vendor solutions, you can trust that your support needs will be handled with proficiency. 

  • Reduction in Cost: By opting for our support packages with a fixed annual cost, you can enhance your budgeting efficiency. You no longer have to worry about the challenges of retaining and training internal staff, as our dedicated team is readily available to address your support requirements. 


We offer the following support packages: 

  • Bronze 

  • Silver 

  • Gold 

For further details or consultation, please contact us at contact@thirdwaveidentity.com 

We would be delighted to provide you with the information you need to make an informed decision about our support services.